Home Assist Community Services is a non-profit community based public benevolent institution. It was established in the year 1999 to provide a range of services for older people and people with disabilities in the Queensland Local Government Areas of Bundaberg, Fraser Coast, Gympie, North Burnett and South Burnett.
Home Assist Community Services constantly strives to offer service users the most appropriate, cost effective and responsive service available and in order to do this we need your help and involvement. If, during the course of requesting or receiving a service, you can see any way we can improve please don’t hesitate to contact us; likewise, if you have any feedback or a compliment about us or our contractors please let us know, ‘we won’t know if you don’t tell us’.
Home Assist Community Services employs 38 staff to assist over 16,000 registered consumers in an area covering 48,000 square kilometres. Home Assist Community Services treats all service users with dignity, respect and confidentiality.
After your first interview we will provide brochures and information about the services we offer, and explain about your rights and responsibilities, including advocacy, privacy and confidentiality, we are always here to answer your questions.We value your feedback and strive to continually improve our services. If you have any feedback or suggestions, please fill out our feedback form. Your contribution is important to us.
It all starts with a chat
If you are interested in any of the services offered by Home Assist, please contact us so we can arrange a time to talk with you.
Our Mission Statement
Home Assist Community Services assists eligible persons to remain living safely in their home, in a community of their choice for as long as possible. All eligible persons will be treated as an individual using a holistic approach to their care and services and working in partnership with the eligible person and/or their representatives.
Home Assist Community Services aspires to be a leading provider of safe, effective and quality care and services that reflects best practice. We will partner with eligible persons to ensure the care and services provided will meet the assessed needs, goals and preference of persons using our service (in line with their budget as allocated)
Honesty, Integrity, Respect, Diversity, Transparency, Accountability, Safety, Quality, Compassion, Commitment to care, Collaboration, Continual Improvement, Team Work and Innovation. Home Assist Community Services also values the staff who work for us and as such we commit to providing open and honest communication, support career growth, recognise hard work, be transparent in our dealings with employees and pay them fairly to encourage them to feel valued and to grow within the organisation.
Am I eligible for government-subsidised Aged Care Services?
One of the most common questions people ask at the start of their aged care journey is: “How can I receive government-subsidised aged care services?”
You may be eligible if you have:
- Noticed a change in what you can do or remember
- Been diagnosed with a medical condition or reduced mobility
- Experienced a change in family care arrangements, or
- Experienced a recent fall or hospital admission.
To find out if you are eligible for services, the first step is to have an assessment. Assessments are done in person, usually at your own home.
The My Aged Care eligibility checker helps you quickly check if you meet the requirements for an assessment before you apply.
At Home Assist Community Services, we’re committed to providing the best possible care. We strive to offer the best services by being responsive, cost-effective, and tailored to your needs. Here’s what you need to know:
Our credentials: We are an accredited Home Care Package Provider as well as a registered Commonwealth Home Support Provider
Our services: are designed to support older people to remain living independently at home longer.
Our approach: We treat all of our service users with respect, dignity, and confidentiality. After your first interview, we’ll provide you with brochures and information about our services. We’ll also explain your rights and responsibilities, including advocacy, privacy, and confidentiality. We’re always here to answer any questions you may have.
Your needs: Our staff are here to assist you with your needs, and it all starts with a care plan. We’ll work with you to identify your goals and create a care plan that’s tailored to your needs.
Your feedback: Your feedback is important to us. We’re committed to continuously improving our services, and your input can help us achieve this. Please fill out our feedback form or email us at email@example.com with any suggestions or compliments.
If you or a loved one need assistance at home, please call My Aged Care on 1800 200 422 to arrange an assessment or call our friendly team for advice 0741232234 Monday to Thursday 9am- 3pm
We value your trust in our services and look forward to serving you.