Form Reference Number 14.5

Always apologise that the complainant feels the way they do. An apology is not an admission of wrong doing but an acknowledgement of the complainant's feelings and best practice. It aids in keeping communications open, dignity and respect shown to the complainant and Home Assist Community services commitment to continual improvement.)

Always apologise that the complainant feels the way they do. An apology is not an admission of wrong doing but an acknowledgement of the complainant's feelings and best practice. It aids in keeping communications open, dignity and respect shown to the complainant and Home Assist Community services commitment to continual improvement.)